Warranties

1. We guarantee the best quality and freshness of flowers.
2. We guarantee fast delivery throughout the city.
3. We guarantee that your order will be created by the best florists in Ukraine.
4. We guarantee feedback to all customers.
5. We ask you to report on all the nuances of unsatisfactory execution of your order - from the quality of the received bouquet to the work of our operators.

If you are not satisfied with flowers quality or their appearance - please submit a complaint within 20 hours from the date of delivery using the feedback form, or send an email to: shop@lorashen.com.ua providing a written description of the situation and add confirming photos.

We guarantee that we will take all necessary measures in order to resolve any situation that has arisen and will offer you the most acceptable solutions to the problem.

Thanks to your comments, we are getting better every day!