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Flower replacements

In exceptional cases, the online store LoraShen reserves the right to replace the missing elements in the bouquet / composition, if there are no more than 10% of the total composition. Such actions are due to the fact that some bouquets / compositions consist of seasonal or rather rare flowers.

In cases where there is no specific flower, the administrator of the online store calls up the customer to agree on a replacement - equivalent in cost and color to preserve the shape and color scheme of the bouquet.

If the proposed replacement is not suitable for the customer, the administrator of the online store offers other bouquets / compositions similar in type.In cases where the customer has placed an order for the recipient to be congratulated for a specific date and time, but by the time the bouquet / composition is not in 20% colours and there is no communication with the customer, LoraShen online store reserves the right to replace the missing components of the bouquet. Replacing 20% of the components of the bouquet will be made by florists based on the closest in appearance, color and cost of the flower, so that the gift will be given at the highest level in due time. More information about the policy of replacement of goods and components can be found in the Public Offer section.

In cases where the customer places an order for the recipient's congratulations on a specific date and time, but by the time the bouquet / composition is created there are no more than 20% of flowers and there is no connection with the customer, LoraShen online store does not have the right to decide on replacing the missing colours.In cases where the customer has placed an order for the recipient to be congratulated for a specific date and time, but by the time the bouquet / composition has been created there are no more than 20% flowers and the customer has entrusted the florists to decide on replacing the missing flowers, the florists decide on replacing the flowers with equivalent at cost and color to preserve the shape and color of the bouquet.

Sincerely,

online store LoraShen