Delivery time.
If you place an order with delivery, it has to be placed 1.5-2 hours before the time when it should be delivered to the recipient. Delivery can be ordered both to your own address and to the address of the person, whom you want to make a gift. Delivery through Kyiv and Kyiv region is carried out daily from 9:00 to 20:00.
Delivery rates in Kyiv and Kyiv region.
Delivery when ordering from UAH 1,400. - free of charge (subject to delivery within Kyiv at regular intervals).
Delivery for orders up to UAH 1,400. - UAH 200 in the city of Kyiv.
Delivery to the suburbs, up to 10 km from the city limits - UAH 500. - delivery is paid regardless of the amount of your order.
Exceptions for delivery to the suburbs: Kotsyubynske, Chayki, Sofiivska Borshchagivka, Petropavlivska Borshchagivka, Pogreby, Gorenka, Vyshneve, Kryukovshchyna, Gatne, Khotiv, Novosilky — 350 UAH.
Delivery to the suburbs, more than 10 km from the city limits, is calculated by the administrator of the online store by mileage (example: UAH 500 + UAH 20/km).
Delivery in the Kyiv region is paid additionally. You can see the cost of delivery on the website or check with the operator.
Delivery to settlements with a fixed cost of delivery:
Kozyn, Irpin, Vyshhorod, Zazimya, Brovary, Shchaslyve, Hnidin, Vyshenky, Gora, Stoyanka, Sviatopetrivske, Prolisky — 500 UAH.
Brovary, Bilogorodka, Mila, Bucha, Gostomel, Boryspil — 700 UAH.
All other settlements, more than 10 km from the city limits, are calculated by the administrator of the online store by mileage (example: UAH 500 + UAH 20/km).
Delivery time:
from 09:00 to 11:00
from 11:00 to 13:00
from 13:00 to 15:00
from 15:00 to 17:00
from 17:00 to 19:00
from 19:00 to 21:00
Additional delivery options (delivery is paid regardless of the amount of your order).
Delivery from 8:00 to 9:00, from 20:00 to 21:00 - UAH 500.
Delivery on the exact hour +/- 5 minutes - UAH 400. - regardless of the cost of the order (accepted 3 hours before the desired time).
Repeated courier departure - UAH 200.
If you want to pick up an order yourself, we are waiting for you at:
LoraShen Studio
at the address: 119/2 Lobanovsky Ave., Kyiv
Store hours:
Mon-Fri 8:30 - 20:00
Sat-Sun 9:00 - 20:00
Delivery by Nova Poshta throughout Ukraine.
* Nova Poshta in Ukraine ships goods only from the sections "Dried flowers", "Ceramics", "New Year's decor" and "Gifts" (in the gifts section, selected goods are selected).
** Bouquets, indoor plants, balloons and gift sets with live flowers are not sent by Nova Poshta.
Delivery to the Nova Poshta branch - 1-2 days. After sending the order, an SMS will be sent to your phone number with the number of the consignment note.
The cost of delivery is calculated according to the tariffs of the carrier. Delivery is paid regardless of the cost of the order.
If the order is paid on the website. Additionally, you pay only the cost of delivery at the Nova Poshta branch upon receiving the order.
Under the condition of payment of the order upon receipt. You pay the cost of the order and delivery at the Nova Poshta branch.
WARNING! Be sure to check the integrity and status of your order immediately at the Nova Poshta branch, as the carrier is responsible for the integrity of the order's delivery. If you discovered damage already outside the department, complaints are not accepted.
The parcel is stored at the Nova Poshta branch for no more than 5 days from the moment of arrival, after which it is returned!
With the help of Nova Poshta, you can receive a parcel even in the most remote corners of Ukraine. You will find a list of Nova Poshta branches with addresses and phone numbers on the official page of the Nova Poshta company.
Delivery by taxi.
Delivery is paid regardless of the cost of the order.
Delivery by taxi is carried out according to the tariffs of the carrier.
After transferring the order to the taxi driver, we are not responsible for the condition and appearance of the order.
The call center operator can order the car, or you can order it yourself. In the case of an order by the operator, the customer must pay the delivery cost in advance.
Delivery Rules:
1. Privacy Policy
While ordering, you can use the confidentiality right - specifying whether the online store administrator can inform the recipient that it is a flower delivery and who the customer is or not. If you wish to deliver the recipient any information, you have the opportunity to indicate it in a postcard attached to the flowers.
2. Delivery on holidays.
On holidays, the online store administrator calls up to the recipient in advance, one or several days before the delivery, to clarify the convenient time and address for receiving the gift.
3. Delivery by prior call to the recipient.
The online store administrator calls up to the recipient before delivery and specifies a convenient time and address for receiving a gift.
4. Delivery without prior call to the recipient.
When arranging the gift delivery without the online store administrator calling to the recipient, the customer must provide the information on the time and place of gift delivery, according to the time limits for delivery set by LoraShen online store. We ask you to familiarize yourself with the difficulties that may arise during delivery without prior call to the recipient:
In such cases, the online store administrator informs the customer about this problem in order to resolve the situation as soon as possible. If the customer can not solve the problem on his/her own, he/she can tell the recipient's phone number to the online store administrator to coordinate with him/her the address and time for order receiving. After the conversation with the recipient, if any, online store administrator contacts with the customer and informs about the results of the conversation. In the case of registration of the courier re-departure, the customer pays for the service, according to the fixed tariffs. If within 24 hours the customer or the recipient does not contact - the order is considered fully completed, the company does not provide a partial or full refund of the amount. The customer is fully responsible for the information provided in LoraShen online store.
5. Home delivery.
The order is delivered to the recipient in person or to an authorized person as agreed with the recipient or the customer.
6. Delivery to the place of work, office or business center.
Delivery is carried out only to the reception. If the recipient can not go down to the checkpoint or is absent at the address at the indicated time, the online store administrator shall coordinate with the customer or the recipient the opportunity to transfer the gift through employees, who know the recipient.
7. Delivery to the hotel.
Delivery is carried out only to the reception.
For successful order delivery, while placing the order, you have to specify the room, where the recipient lives, the name, surname and mobile phone number in order for the receptionist to contact the recipient. The online store courier sends the gift only to the receptionist, then the online store LoraShen is not responsible for the timing of the transfer of the gift.